1. Overview
Khaledagency LLC ("Khaledagency", "we", "us", or "our") operates a SaaS platform that provides Meta ad account funding, business manager management, wallet automation, and reseller services to agencies, media buyers, and advertisers across 20+ countries.
This Privacy Policy explains what information we collect, how we use it, and the choices you have. By creating an account or using our services, you agree to the practices described here.
2. Data We Collect
We collect information necessary to operate the platform, verify identity, and process payments:
- Account data — name, email, phone, company name, and role.
- Identity verification (KYC) — government-issued ID, business documents, and verification status.
- Payment & wallet data — wallet balance, ledger entries, recharge requests, and linked payment methods.
- Ad account data — Meta Business Manager IDs, ad account IDs, and sync logs you connect to the platform.
- Usage data — IP address, browser type, and platform interactions used for security and analytics.
3. How We Use Your Data
We use your information to:
- Provide, maintain, and improve the platform and its features.
- Process wallet top-ups, recharge requests, and ledger transactions.
- Verify identity and enforce compliance with applicable regulations.
- Sync and manage your Meta ad accounts and business managers as you authorize.
- Send service updates, security alerts, and administrative notices.
- Detect, prevent, and respond to fraud, abuse, and security issues.
4. Legal Basis for Processing
We process your data based on the contract we have with you (providing the service), our legitimate interests (security and fraud prevention), your consent (where applicable), and legal obligations (KYC and financial regulations).
6. International Transfers
Because we serve agencies in 20+ countries, your data may be processed outside your country of residence. We rely on standard contractual clauses and appropriate safeguards to protect data during cross-border transfers.
7. Data Security
We use encryption in transit and at rest, row-level database security, access controls, and monitoring to protect your data. Wallet and financial records are access-controlled by role. No method of transmission or storage is fully secure, but we apply industry-standard measures to safeguard your information.
8. Data Retention
We keep your data for as long as your account is active and for the periods required by financial and KYC regulations after closure. Wallet ledgers and KYC records may be retained for up to seven years to meet compliance obligations.
9. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Restrict or object to certain processing.
- Export a copy of your data in a portable format.
- Withdraw consent where we relied on it.
11. Children's Privacy
Our services are intended for businesses and professionals. We do not knowingly collect data from anyone under 16. If you believe we have collected a minor's data, contact us and we will delete it.
12. Changes to This Policy
We may update this policy as our services evolve. We will notify you of material changes through the platform or by email. Continued use after changes take effect means you accept the updated policy.
13. Contact Us
Khaledagency LLC is the data controller for the information described in this policy. Our registered address is 30 N Gould St, Ste R, Sheridan, Wyoming 82801, United States.
For privacy questions or requests, email legal@khaledagency.com or use the contact options on our About page.
Questions about this policy?
We're happy to clarify any part of our legal terms. Reach our team and we'll respond within one business day.